Account Deletation Policy

Last Updated: 26 November 2025

At ScaleWork Exim LLP, we respect your right to control your personal information. This Account Deletion Policy explains how users can request permanent deletion of their accounts and what happens to their data once the deletion process is completed.

1. Purpose of Account Deletion

Users may request account deletion if:

• You no longer want your personal information stored in our systems.
• You have stopped using the services of ScaleWork Exim.
• You created an account by mistake.
• You wish to remove all data associated with your profile.

Account deletion results in permanent removal of your non-essential data from our active systems.

2. How to Request Account Deletion

To request account deletion, please contact us using one of the following methods:

Email: scaleworkindia@gmail.com
Corporate Office:
ScaleWork Exim LLP
705, Cantila Business Centre,
GhodDod Road, Surat – 395007, Gujarat, India

When sending your request, include:

• Your full name
• Registered email address
• Phone number (optional)
• A clear request stating: “I want to delete my account.”

For security reasons, we may require identity verification.

3. Processing Timeline

• Account deletion requests are processed within 7–14 business days.
• You will receive an email confirming that your account and associated data have been deleted.
• If your account is linked with active orders, deletion may be delayed until obligations are completed.

4. Conditions Before Deletion

To ensure compliance and security, the following conditions must be met:

• All pending orders, deliveries, or payments must be settled.
• All disputes, service issues, or claims must be closed.
• You must verify that you are the legitimate owner of the account.

We cannot delete accounts under investigation for fraud or misuse until the investigation is complete.

5. What Happens After Account Deletion

Once your account is deleted:

Permanently Removed

• Login credentials
• Saved preferences
• Wishlist items
• Non-essential profile information
• Account dashboard data

May Be Retained (as required by law)

To comply with legal, tax, and regulatory requirements, we may retain:

• Past order invoices
• Transaction records
• Communication logs
• Tax-related documents

These retained records are stored securely and are not used for marketing or promotional purposes.

6. Irreversibility of Data Deletion

• Deleted accounts cannot be restored or reactivated.
• If you wish to use our services again, you must create a new account.
• Previously deleted data cannot be recovered.

7. Difference Between Account Cancellation & Account Deletion

8. Contact Us

If you have any questions about account deletion, contact:

ScaleWork Exim LLP
705, Cantila Business Centre,
GhodDod Road, Surat – 395007, Gujarat, India
Email: scaleworkindia@gmail.com
Website: www.scaleworkexim.com

We are dedicated to ensuring transparency and protecting the privacy of all our users.